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Baris 24: == Bacaan lebih lanjut == * {{cite book\|ref=harv\|authorlink=Joseph M. Juran\|first=Joseph M.\|last=Juran\|title=Quality Control Handbook\|year=1988\|edition=4th\|location=New York, NY\|publisher=McGraw-Hill\|isbn=978-0-07-033176-1}} * {{cite journal\|ref=harv\|doi=10.1300/J090v06n02_14\|journal=Journal of Professional Services Marketing\|title=Applying the Internal Marketing Concept Within Large Organizations: As Applied to a Credit Union\|first1=Patriya\|last1=Tansuhaj\|first2=Donna\|last2=Randall\|first3=Jim\|last3=McCullough\|volume=6\|issue=2\|year=1991\|publisher=Taylor & Francis\|pages=~~193–202~~193–202}} * [http://www.pidesc.com/forget-demographics-target-communities-instead Forget Demographics. Target Communities Instead (Marketing)]

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